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Customer Service
Customer Service for Ode Marketplace is provided by Live Well Brands. For immediate assistance with your order, your visit to this website or anything else related to the Ode Marketplace, please call 888-ODE-6451 or e-mail us at customerservice@odemarketplace.com. Please have your order number available.
Our Philosophy
No detail is too small! As regular shoppers themselves, Live Well Brands, operators of Ode Marketplace, understands the value of high-quality customer service and responsiveness. Our goal is to provide you the service you need, when you need it. Whether it’s help with navigating the website and placing your order or checking in on a shipment that’s coming to you, we stand ready to assist and delight you!
Where We Ship To
Ode Marketplace presently ships to all locations within the United States. In the coming months, we’ll be adding International shipping capabilities as well. If you’re located outside the United States and would like to make a purchase today, please contact us at 888-ODE-6451 or customerservice@odemarketplace.com. We’ll do everything we can to assist you!
Shipping Policy
Live Well Brands will ship all orders placed at Ode Marketplace within 48-72 working hours of receipt of the order. Orders will be shipped via parcel (typically UPS or USPS) post and can be expected to be received within 3-5 working days of shipment. If you need faster service, please contact us at 888-ODE-6451 or customerservice@odemarketplace.com.
Return Policy
If for any reason you are dissatisfied with a purchase, we’ll assist you with a prompt refund, or exchange. The merchandise must be returned in new unused condition, in the original packaging with a copy of the original invoice included.
Exchange & Return Procedure
Refunds or exchanges can only be made within 30 days. Send your package with a letter stating whether you want a refund or an exhange. If an exchange is needed please state exactly what you want. Please include the name and address which was on the original order. Also include a telephone number where you can be reached at.
Merchandise should be sent via a prepaid, insured method to ensure safe delivery to:
Ode Market Place
2568 Channel Dr.
Ventura, CA 93003Shipping Charges:
Returns: If you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. We will reimburse you for the total cost of the item(s) only.
Exchanges: If you are exchanging merchandise for a refund, you are responsible for the cost of returning it to us. Unfortunately we cannot reimburse you for the original shipping charges. Your replacement item will also be charged shipping as well.
Incorrrect Orders: If we have inadvertently sent you incorrect or defective merchandise, we apologize. You will be reimbursed for the cost of returning the package to us ($5.99 Domestic & 19.99 International per order maximum reimbursement), and you will not be charged for the shipping costs for the replacement merchandise.
Credits to your Charge Card: Credits toward your charge card will be issued as soon as we receive your return.
Minimizing Our Footprint
At Live Well Brands, we believe our job is to maximize service and minimize our footprint. Whenever possible, Ode Marketplace packages will be shipped using recycled packing materials (from the peanuts to the cardboard!).